Mount Vernon Healthcare Center

I been here for over a year and the staff here is wonderful. CNA Noel, Rose, Mahawa, Claudia, Nurse Augustina, Kim SW and Jennifer to name a few. It's a lot of really good people here. The cleaning has gotten way better but in general its good here.

This nursing home is an absolute disgrace, and I would never recommend it to anyone — not even for temporary care. My father is paralyzed, nonverbal, and on a feeding tube, completely dependent on the staff for every single need. And still, somehow, they find a way to neglect him on a daily basis. He can’t move, speak, or eat on his own. He relies 100% on others — and this facility has failed him in the most basic, human ways. We’ve walked in multiple times to find him sitting in his own waste, left in dirty clothes for hours. His feeding tube care is inconsistent and careless. We’ve seen it left improperly positioned, and there have been times when he wasn’t even given nutrition on schedule — which is literally life-threatening. He can’t ask for help. He can’t call out. So unless someon

Qualify of care is poor, some personal are not sensitive to the needs of the patients(asked staff member to get water up in bathroom so it would not be a fall hazard, he responded “ not my job”, coordination of medical appointments not adequate even after reminder by family, 4 Drs appointments missed due to failure to coordinate transportation or wrong time. Facility needs improvement, bed tray broken and were not replaced during 25 days at facility, leaks in the bathroom and cleanliness is an issue. Spoke to the Director but have not received any response from her.

One of the Worst Healthcare Facilities I’ve Ever Dealt With I truly wish I could give this facility zero stars. Our experience here has been beyond disappointing, distressing, and deeply frustrating. This place is supposed to provide care and comfort for patients who are often at their most vulnerable, but what we encountered was the complete opposite — a severe lack of professionalism, compassion, communication, and basic human decency. Neglect and Poor Patient Care: First and foremost, there is an overwhelming sense of neglect when it comes to patient care. It’s heartbreaking to see how patients are often left unattended for long periods. There seems to be little to no monitoring of their needs. Medications are not always administered on time, and essential routines like hygiene, feedi

My brother was a patient here for a short time and passed away in this facility. I was asked by business/financial office to pre pay his stay as medicaid and Social security would be delayed. I paid by my credit card. He passed on March 4th. 2024. I received a statement dated 04/01/2025 with a credit of $1,345.95 and was uncertain as to what this was about. It stated I had the option of paying by Credit Card, ACH, or Check. I called the facility around mid May and was told that they had no staff in financial office working for a while and to call back. The person I spoke to said that was false and corporate was sending people to help. Obviously a problem. I recently received another statement on June 16th. 2025 dated July 1st. 2025 for the same thing. I called on June 19th. 2025.