Morrison Dental Group - Williamsburg

The most unprofessional and worst medical experiences of my family’s life. Service - Terrible, borderline Malpractice. My wife had over 10 appointments for a single root canal over the span of a year. It was done poorly multiple times and had to be re-done. One time they left cotton & thread in her mouth and secured the crown and left it there in her gums for months before realizing it the next appointment and removing it. They had the her crown delivered to a different office and when she showed up, they realized the mistake, unapologetically. They were confused over which crown was the right one since they took multiple molds and made multiple versions. Ended up securing the wrong fitting crown which fell out after a month. The list goes on. Communication / Organization - Terrible. Ref

I am extremely disappointed with this dental office and the way I was treated as a veteran seeking care. My appointment was canceled in mid-January because they claimed they could not obtain VA authorization. I was told they would follow up, yet I never received a single call back in over a month. Today, when I called to ask for an update, the receptionist was rude, dismissive, and completely unprofessional. Instead of answering my questions or offering assistance, she spoke over me, refused to provide her name when I asked, and ultimately hung up on me. I called back three times afterward and my calls were not answered. This is not how anyone should be treated, especially when calling about medical care and VA authorization. Veterans already navigate enough bureaucracy to access benefit

Front Office is horrible, very unempathetic and snooty. Canceled my appointment just because of her. I do not recommend for an emergency appointment and they should not be allowed to advertise as providing same day extractions or emergency services which is advertised on the website, You will be treated as if you are scheduling a routine cleaning no matter your issue or pain level by the receptionist. Whoever called me at 0911 from the williamsburg office is the only reason I canceled my appointment and will be going to Aspen Dental. Money is not an issue so the rudeness i was giving while trying to give my insurance info wad appalling. Again the receptionist is awful

I was referred to this practice (Norge Office) by my wife, who has been a patient for over 25+ years. Went to my first appointment and cleaning and the service was great. However, the front office is not very easy to work with. During the period of Sep 29 to November 17, 2025, attempted several times to communicate that in addition to my dental insurance, my medical insurance provides benefits for orthodontic care. Provided my insurance information, but no efforts were made by the Norge office to contact the insurance and receive confirmation of coverage. Every time, that I called the front office to check on progress, I was placed on hold several times before being told the office will follow up with me with a call back. Never received such call back. Inquired again during my secon

Nice group of people but make sure you get UP FRONT what they are going to bill you for so you don't get a shock later. In my case I was told they contacted my insurer and my visit was covered, after the bill I learned parts of exam were NOT covered. Buyer beware I guess.