MissionCare at Holyoke

This is my personal opinion based on my own experience. My father currently resides at this facility. While it’s never easy having a loved one in a nursing home, I do believe he is in a generally safe and caring environment — or at least that is my hope and prayer. Caring for elderly residents is a huge responsibility, and I understand that things can happen. One evening, my father called me in a state I had never seen or heard from him before. I could hear staff members in the background trying to assist him. As his daughter, hearing him like that over the phone was extremely upsetting. I want to acknowledge the staff on duty that night — they were wonderful. They reassured me that he was okay and worked with me to calm him down. In that moment, everyone seemed focused on defusing the si

Staff members do their best to accommodate our resident. Despite my ongoing concerns about the current extreme Trump republicans attempts to divide and eliminate care for the less fortunate.

I moved my mother here in December 2021 after a brief stay in the Boston area. I have been incredibly impressed from my first interactions with Nicole in Admissions (and throughout the admissions process) to my tour with Kyle where it was clear that there is a good, positive energy to this facility (staff was smiling and seemed happy to be there – a great feat, in my opinion, considering all that healthcare workers have been through in the past few years). I continue to be impressed by all of the receptionists, nurses, activity staff, social workers, business manager, etc. Everyone is so on the ball and willing to help..and quickly, when needed. I would highly recommend MissionCare to anyone looking for a safe, positive environment for their loved one.

Seriously! Horrible and heartless to be sending the heartbroken families a text, asking for literally the "deceased" person to leave a review, a month after they died at your facility. You should be ashamed of yourselves!!!!

The nursing staff is unprofessional and ignorant. I would never send a family member to this facility. The way the staff treats other people is appalling and prevents patient care in emergency situations.