Metro Implant & Surgery Center

After researching with our dental insurance, the office presented an estimate of $1,413.50 for out of pocket expenses to have a procedure completed. The dental work was completed in April at which time the outstanding balance due was paid in full. Over two months later the office sent another bill for $293.00. The explanation was the dental insurance did not actually cover part of the procedure so the patient is responsible. This 20% increase in out of pocket expense came as a total surprise since confidence had been placed in the office's experience working with dental insurance coverage. Obviously confidence was shattered and credibility is questioned. After discussion, the additional $293.00 is being paid. Time to move on in more ways than one.

This is an in network prefered provider for my insurance company. After being overcharged for my initial consultation, I verified with my insurance company what my responsibility would be for my procedure. The office said it would be in excess of $700 upfront, with insurance. After speaking to the insurance company they verified the office was not using the fee schedule provided to them for in network services to the member nor were they honoring my in network coverage. After having previously spoken to Erin about some needed assistance with care, she stated if I had any issues to contact her. The morning prior to my procedure I attempted to contact Erin who could not be bothered to assist me after insisting she was there to help. In addition she chose to use that fact that I had mentioned