Mesquite Gastroenterology and Surgery Center

I was very disappointed with my experience at mesquite gastroenterology. I had a colonoscopy procedure, and the only time that I was able to have any contact with my doctor was the few minutes after waking up from anesthesia when I was really groggy. I didn't get any answers for any of the questions that I had which led me to getting the procedure in the first place. Even at my follow-up appointment, it's just a nurse practitioner who has no answers other than "the doctor didn't make any notes about that". Absolute waste of money. Would not recommend anybody going here. If you want any type of personalized care from a patient doctor who is willing to give you their time for your money. It is just churn and burn at this facility.

After being brushed off and not taken seriously for YEARS, Dr Miguel Arenas finally made me feel seen. This center got me an appointment in a TIMELY manner (the next week; even as a new patient), they scheduled my procedures in a timely manner, and they made me feel BELIEVED. Dr Arenas was very friendly and always greeted me by my name and prescribed me with a treatment that made a significant improvement. I cannot recommend enough.

Dr. Arenas was extremely knowledgeable and able to respond to all my questions, took time to explain everything clearly, and made us feel comfortable and respected. I appreciated the thoughtful approach and professionalism. Both parents are content and satisfied with Dr. A's competence.

I had a frustrating experience with the front desk. I made multiple attempts to call and cancel my appointments in advance, but was unable to reach anyone by phone. Despite this, I was still charged a no-show fee. I also explained that I could not afford the procedure and was trying to cancel with proper notice, yet only one of my appointments was actually canceled. I hope the office can improve their communication and responsiveness so other patients do not run into the same issue.

I’ve paid for 2 visits to see nurse practitioner alicia encinas and after my 2nd visit I recently discovered that she’s been lying about how my appointments have been going for some unknown reason, she’s reported doing a physical exam at both appointments to which never happened, on top of that I got a call from their office after I reported it to where they stated in a shocked manor “she’s never listened to your lungs or pushed on your abdomen to examine?” Which is probably not a good thing lol and most of the appointment she doesn’t even look at me just tosses a prescription at me and types away at her computer, she’s straight up lied on my medical documents about me “denying” certain symptoms that she’s actively reported me having? On top of that she has never once taken a single one of