MercyOne Clive Urgent Care

This is a rundown facility and service is horrible as well. Urgent clinic can handle about 10 patients a day, severely understaffed. I would recommend unity point or Methodist you’ll be pleasantly surprised. Mercy charges enormous amounts of money and won’t reinvest any back into facilities and staff. Technology is outdated and patients are not a priority. We have better choices like unity point that has advanced technologies and facilities to match. Leave this dinosaur in the past where it belongs.

I’ve been here twice. This past Saturday I visited as I’ve been having constant drainage in my throat, headaches and somewhat of a wet cough. I did see my PCP provider when these symptoms initially started, to at which point i believe I just had a common cold, and hadn’t been able to make it back to see her as my entire family has been sick and I was more worried about getting them to appointments, as well as my PCP always being booked a couple weeks out in advance during the hours that I am able to go after work.. So I decided to go to urgent care Saturday morning when I woke up feeling like I had stuff stuck in my throat and sure I had some type of infection. I’ve only been here twice and the front desk staff were rude both times. The nurse was immediately stand off-ish. Wasn’t paying an

I’m really disappointed with how poorly this Premier owned MercyOne location has been maintained. The clinic was physically dirty and dingy. It didn’t feel like a clean or professional medical environment at all. Most of the staff weren’t wearing name tags, including the person I assume was a Medical Assistant and even the doctor. After waiting over an hour, the doctor finally came in but barely spent any time with us. It felt rushed and dismissive. If you need to go to one of the Premier-owned urgent cares, I highly recommend skipping this location and heading to the one in Ankeny instead. It’s a completely different, much better experience.

Overall, our visit here wasn’t bad. We were seen in about an hour, and once we were brought back, we went straight to a room. There was one nurse and one receptionist working, and after about 15–20 minutes the PA came in. They were friendly, professional, and clear in explaining that we needed to go to the emergency room because this facility didn’t have the equipment needed for our situation. The staff was kind and the building was clean, so no complaints there. I just wish the facility had more of the proper equipment on-site so patients wouldn’t have to be redirected elsewhere after waiting.

I've never felt so invisible. The staff barely acknowledged me or spoke to me. It was like they were all sedated, no energy, no emotion. The lady who did my initial intake just shoved equipment at me, instead of say "now I'm going to take your temperature and blood pressure." She kept coming in and out of my room looking for things for another patient and didn't really acknowledge me. Sometimes she didn't even knock. I was in a lot pain and was looking for some compassion or reassurance, but I just felt ignored. The only saving grace was the x-ray technicians. They explained everything they were doing and showed me kindness and compassion. It was the only time I felt treated like a human.