Mercy Outpatient Surgery Center - West Bend

I had a recent procedure at this facility, and received excellent care from start to finish. The staff made me feel safe and ensured that I was comfortable, and answered any questions I had. Dr. Jhony Doumit and his team showed exceptional skill and expertise, and I highly recommend them.

I had a good experience here for my colonoscopy EXCEPT that not everyone that works there takes the same insurance so now I am paying out of pocket for the Broad Midwest Anesthesia because they are not on my plan. When a medical team is formed as a business they should require that everyone works under the same plans. I find this to be not only bad business but it feels dishonest especially when you ask at the front desk that everything is covered under my insurance and they say yes. Apparently the Anesthesia staff doesn't count. They also send labs to someone that was not under my plan. UPDATE: I forgot to post the update so I would like to say that they corrected the charges, I believe because of this review. So I was very grateful. It seems it has also changed hands since I was t

I hate to give it one star. I went in on Wednesday to have a colonoscopy. I would not recommend this place to anyone. Unprofessional, lazy, and they seem to think everything is a joke. It was a clean place, but I saw very little patient care, no empathy and nothing was explained to me. Total fail from start to finish. I can't believe some high end plastic surgeons use this facility. I couldn't imagine having a serious surgery in this hell hole.

I had surgery on my wrist, and I have nothing but good things to say about the staff. Everyone was very nice, caring, professional, and personable. Especially Molly and Justin! Everyone took the extra time to make sure I was comfortable and taken care of. Their kindness was much appreciated!!!!

The staff was incredible and so sweet. They eased my nerves and were so helpful. From the registration clerk, to my nurse at preop, and nurse at post op recovery.. everyone made me feel at ease. Could not have had a better experience!