Mercy Health Services

Short staff. Got my mom out of there. She spent 2 days too long. They could not provide the assistance that my mom needed. The hospital that discharged her to Mercy should never have discharged her to this home. If your loved can’t go to the bathroom on their own or eat on their own, do yourself a favor and don’t send to this facility. Learned a lot from this experience.

This place is absolutely terrible and the residents are not cared for properly! My grandma went to visit my uncle the other day who is a double amputee and when she got there he was covered in his own feces and had been that way for hours! It wasn’t until she went in there throwing a fit that he was properly cleaned up and this is not the first time it has happened! He has had things go missing, aids ignore him, meals brought 2-5 hours late! If you can help it do not send your loved ones here!!!! And if you HAVE to like we did due to coverage please check on them regularly to make sure they are receiving the care they need and deserve!

Mercy rehab staff have provided over 20 years of compassionate and supportive care for my friend Donald. He was born with cerebral palsy and as he aged his mobility declined. He required total assist. He recently died at age 88 after going back to Mercy with Hospice services after a brief hospital stay. The relief on his face when he got back to Mercy was priceless. Thank You to the wonderful staff of over 20 years at Mercy and for North Shore Hospice these past few weeks. I recommend Mercy Rehab for their outstanding care and compassion. **** Margaret is an Angel.

Just not a nice place for your love one to go to. I had a very bad experiences there. My husband was send there for rehabilitation barely got therapy, every day, I went there his clothes were missing . He caught a bowel movement infection that made him sick to end back up in the Emergency fighting for his life. He has been in this place for a month (August 2, - August 29, 2024),without proper care. They have too many patients, not enough staff members to go around. You do have some nice nurses, and a handful of other staff members that do care about the people that is there . Always investigated or visit the facility before putting your love one in.

***BEWARE*** DO NOT BRING YOUR LOVE ONE HERE! This Place Is Very Disrespectful Unsanitary, just to Name a Few things. 3rd Shift (All) Worker's Do Not Do Thier JOBS. Over and Under Medicaid the Patients! Your Love One Will Have Bedsores......This place is A NIGHTMARE PLEASE YOU BEEN WARNED! ⚠️ 3/14/2025