Mend Urgent Care

I had an excellent experience at Mend Urgent Care, especially with Dr. Meria Pred. She examined me very carefully and showed real professionalism and compassion. I was in severe pain and my condition was serious, and she was very concerned and insisted that I go to the ER immediately to receive proper treatment. What I truly appreciated is that she even called me later to make sure I actually went to the hospital and got the care I needed. Her medical judgment was absolutely correct, and she had the same opinion as another doctor regarding my condition — and their suspicion was right. I’m very grateful for her care, attention, and dedication. Dr. Pred genuinely cares about her patients, and I highly recommend Mend Urgent Care because of providers like her.

I visited Mend Urgent Care Sherman Oaks/Woodman on Friday, Dec 12, 2025 around 3:30 PM with my mother. She was already anxious about coming in, and the front desk interaction unfortunately made things worse. A staff member who identified herself as “Elsa” spoke to us in a raised, sharp tone and was unhelpful because my mom only had a photo of her medical insurance ID card “not the physical card”. To keep my mom calm, I had her wait in the car while I spoke with someone else. The next staff member helped immediately and had no issue using the photo of the card so this felt less like a policy problem and more like a professionalism/customer service issue. I’m sharing this because patient facing staff set the tone, especially for nervous patients. I hope the clinic addresses communication and

Never ever will I ever go to Mend Urgent care anywhere I went to Van Nuys branch, I arrived at 12… had to wait til 12:45 because they on lunch break. when I walked it, they had no provider!!!! so they told me to go to woodman brach. it took me 4 hours i was feeling so sick they move at a glacial speed. I came back on Sunday cz I was not feeling better, I had to wait 2 hrs again to be seen there was only 1 patient ahead of me it’s frustrating! I do not recommend, go somewhere else

Initially, I rated my experience high based on the receptionist however after seeing the NP, Maria, and the lack of her follow up after I left several messages was concerning and unprofessional especially since she is responsible for taking care of patients and ensuring they are properly treated after service.

Absolutely atrocious experience. Prescribed incorrect medication for incorrect diagnosis. Provided timelines on when testing would come back were incorrect. Refusal to provide proper medication for confirmed infection once test results finally did come back unless I was seen again (money grab). Told to go to ER or PCP for "another evaluation" upon questioning why I cannot receive proper medications for confirmed infection. Told I do not understand how Quest Diagnostics' tests "could be wrong". Dismissive, unprofessional, and angry providers.