Melissa Figueroa

Unfortunately, the receptionist assigned to book my appointment via phone was unprofessional and rude. She was sighing while asking questions and giving attitude when I was answering. I ultimately decided to not even book with this clinic/practitioner because of this receptionist's attitude towards me. Very unfortunate experience.

Im giving 3 stars because of Dr. Figueroa, she is absolutely amazing so patient and made me feel extremely comfortable. But unfortunately I did have to look for a new OBGYN because her staff is very dismissive. I am currently very anemic and was going through some problems only an OBGYN can resolve and they gave me an appointment for a month when I told them I was in pain. Their solution is always go to the ER.

The Dr herself is very professional and caring, and I had an amazing experience WITH HER. But the office staff customer service is terrible , they’re dismissive and do not care about the patients . Everytime I call I get placed on hold or hung up on for simple matters or questions .