Medford Care Center

My mom, Jean Wechselberger, has been a resident at Medford Care Center—now The Pines at Medford—since August 2024. From the moment I first toured the facility, I knew it was the right place for her. The staff is incredibly kind, supportive, and genuinely dedicated to the well-being of their residents. Two people who have made an especially meaningful difference are Sue Graubart in the Business Office and Tierra Strothers in Admissions. They were instrumental in helping us secure Medicaid approval and making sure my mom was cared for emotionally and physically during an extremely difficult time. When my mom suffered her stroke, I had only a short window to gather documents, establish POA, and manage her transition. Sue and Tierra guided me through every step with patience, compassion, and

Horrible place, do not leave your loved one with them. I can tell you our loved one ended up with several bed sores that he did not have in the hospital prior to his care there. Just know this is not the place if you love your petson.

I've been more selective about choosing dinner than my family was when they chose this place. Nothing but horror story after horror story and now my mom is another one. They were forced to stop accepting patients in November 2024 due to multiple violations. I'm forever heartbroken.

Once again this facility is the absolute worst. After my relative was hospitalized and I was promised by administrator, nursing staff that things would be different. All that was untrue, today while visiting I found my relative in the same condition that she was in, prior to last hospitalization. After contacting the Dr. afilated with facility 4 times requesting relative be sent to hospital. The nurse came to take her vitals, vitals were good. I still requested that relative be sent to hospital. Well over an hour passed before someone came to the room. Stating transportation had been called, I stated I wasn't interested in transportation unless it was EMS. At that point I called 911. My relative was finally transported to hospital by EMS and is being admitted. You can count on half

I recently had my 98 yrs old mother a respite stay at Medford Care and unlike my past experiences with them (6 stays) this stay (4 nights) was major disappointment. First, and most importantly, she was not given her medications as required and some (which we sent unopened) were still unopened when we picked her up. This clearly meant she wasn't cared for as promised. Secondly, we sent a new bed pad with cloth handles to facilitate changing her as she is bedridden. This item was not returned when we picked her and we were told it has been misplaced. Since August 5th, numerous calls have been made to ask for the return or replacement of this item. Every time I call, they are still "looking for it" or they permission from their Administrator to replace it. Nobody calls back with any answers.