MBO Orthodontics

Disappointed by Front Office Experience The orthodontist and back staff at MBO Orthodontics in Salinas are truly great — kind, professional, and attentive. Unfortunately, the front office experience, specifically with Alma (the receptionist), has been consistently unpleasant. On multiple occasions, she has been dismissive and rude when I’ve asked legitimate questions about costs and the “retainers for life” program. After paying over $2,000 for my son’s treatment, I was told I needed to pay an additional $800, so naturally, I wanted clarification. Instead of a helpful explanation, I received an attitude as if I was bothering her or asking something unreasonable. Her tone, body language, and lack of patience made me feel disrespected and uncomfortable — This is also not the first time. I

I recently got my braces at mbo in the Salinas office and I had a great experience! Everyone is so welcoming including the treatment coordinator Gina and I specifically had Dr. C, Kimberly, and Allyza for my first official appointment. They were extremely kind, professional, and funny which made me feel less nervous. I would definitely recommend getting your braces at mbo! I can’t wait to see them transform my smile :)

The entire team is awesome, they are professionals with a modernized and caring approach. Everyone is prompt, courteous and friendly. Kids are always noticed happy and smiling before than ever. If you miss or change an appointment it would be your loss to get back quickly, we have always found alternative appointments at their Monterey location as well and we've been there a couple times due to a scheduling conflict with kids school and availability. Overall very very pleased and highly recommend this practice for what they provide.

I would like to thank the MBO team for making both of my daughters so at home and comfortable during their treatments. I especially want to thank Alma (the front desk receptionist) as she is always so friendly, helpful, and professional. She makes everyone feel so welcome and comfortable at the Salinas location. She was very thorough on what my expenses and appointments would be like. I truly think ALL of the assistants are very polite, professional and friendly. Thank you MBO for taking such great care of my kids’ orthodontic treatments!

Dr. Criswell and his entire staff is so friendly and welcoming! It was our first time there and we learned a lot and are excited to get started with them!