Mayfield Medical Services

YOU WONT GET ANYTHING! Placed an order for a microscope June 13th. July 18th I decided I better check on it since I had already received my slide samples. Jim responded that he would “ship my order Monday if it hadn’t already gone out.” July 30th and still nothing, so I email Jim again and say I want a refund. He responds that he will “credit me Monday.” Well, I know how that went with the commitment to ship my item so I don’t have a lot of faith that will happen. It’s 5:20pm Monday and there is no pending credit to my account. I am contacting my bank and reporting fraud and also the BBB to file a complaint. **UPDATE: after posting this and more communication with Jim, I did receive a full credit for what I paid. Two months of thinking I’m getting something and spending a lot of my time ju

Long story short they took 7 months to get the trays for our autoclave to us and they made many false promises. Mayfield Medical has the worst customer service and communication. We bought a used autoclave from them back in December, and it was not delivered for over a month. When the autoclave was dropped off that was all that was done. We plugged in the autoclave the next morning with an error message and had to call for maintenance on it, at this time we also notified them that two of the internal large trays were missing and they promised to order them and have them delivered when they returned it after the maintenance a few days later. They delivered it with no trays again and we were told they were still being shipped. A month or so goes by and we call again to have the trays deliv

Company ordered a replacement light for a piece of our equipment. received the light and it was the wrong replacement light, that they looked up and sent to us. When they were notified of this the girl said she would have to get with her supervisor and offered to send another replacement or we could order from an aftermarket company. When I looked the part number up, they sent for new replacement it was still the wrong one. PLUS, they want to charge a restocking fee of 35% for the incorrect one to be sent back that they looked up and sent. I am Ordering the correct one from AMAZON less than half of what they want to charge, and they want almost as much as the light costs in shipping.

Contact Mayfield Medical on 12/27/2019 to repair blanket warmer. 12/31/2019 Technician on site and diagnosis the problem and said needed new fan. Part was to be ordered on 12/31/2019. Called on 1/20/2020, person answering the phone said part not ordered due to email system down and did not receive approval to order part. Refaxed quote with approval on and as of 2/3/2020 part still not ordered. Salesperson stop by center to see how everything went and to tell me the part has been ordered. Called today, 2/12/2020, Diane tell me they are trying to find the tracking number to see where the item shipped. This is business is poorly ran, and do not suggest anyone doing business with them.

Tim has been so helpful with finding my ultrasound machine, thanks Tim! He shipped in a timely manner as well, very happy!