Mass General Brigham Urgent Care - Brookline

Mass General Brigham Urgent Care – Brookline I am leaving this review to document a deeply upsetting and unprofessional experience at Mass General Brigham Urgent Care in Brookline on February 7, 2026. I arrived with a near-complete loss of voice and checked in promptly. I waited approximately two hours, during which time multiple patients who arrived well after me were called ahead. When I politely asked the front desk staff about the delay, I was told that “other patients’ conditions were more important than mine,” without any explanation or transparency. Online appointment scheduling was not available that day, and this is an Urgent Care facility—not an Emergency Room—so this handling was confusing and frustrating. Eventually, a nurse brought me back, took my vitals, and listened atte

I visited urgent care in October with a visibly very swollen, red eye. I specifically asked about antibiotic treatment, as I suspected a staphylococcal infection. Dr. Sim told me it was not a bacterial infection and diagnosed a stye (stye is by definition a bacterial infection!). I was not given any antibiotic eye drops or other pharma treatment and was told only to use warm compresses.I returned two weeks later because I had developed a large pus-filled capsule on my eyelid. A different doctor told me it was too late for antibiotics and that I would need a referral to an ophthalmologist for possible surgical drainage, assuring me that I would be contacted. Nobody ever contacted me. Despite paying over $500, I received no effective treatment and no follow-up. I had to traveled back to Euro

My husband and I went to the urgent care this afternoon. There was no line and we were seen rather quickly. My husband had ingrown toenail that was causing him pain and bleeding. We were taken care of by Kasey Higgins PA. She was knowledgeable, courteous, nice and amazing. She took care of the Ingrown toenail surgically and prescribed antibiotics, tinus shot, and after care instructions. I would say her professionalism is superb. She not only took care of the symptoms, but got to the root of the problem. I would highly recommend her to any patient. Her care was above our expectation. Thank you Kasey.

Nurse Megan treated me quickly and kindly. And even though she could not help me, because I needed more intense help, she sent me to the exact right ER, where I was seen right away and got the help I needed. Very grateful to her.

I came in to get two different tests, upon telling Grace at the front desk what tests they were she told me it would be 165. she gives me the self pay menu of service and I pay. after reading the Menu I come to find out the tests I asked her for are actually 360. When i get called in i ask the doctor that if I were to get an the screening would i be invoiced extra. She confirmed I would be, I asked her why the front desk lady misled me into thinking the price was cheaper she went and asked Grace what happened because the doctor herself was confused. She comes back in and tells me that she thinks that Grace got confused and may not know the packages. This doesn’t make sense considering she works there and got trained to do this, and there’s a whole paper stating the prices and what’s includ