MainStreet Family Care

Hello, I am writing to formally express my disappointment with my recent visit to Main Street Family Care on Vaughn Road. I came in for evaluation of a possible ear infection and left feeling frustrated, dismissed, and poorly cared for. When I arrived, there were already several patients in the lobby upset about the long wait and lack of communication. I ended up waiting over an hour before being called back. During that time, there was no clear update on delays or expected wait time. When I was finally brought back, I was spoken to rudely by a staff member after mentioning the wait to another patient. Regardless of staffing challenges, patients should not be spoken to in a disrespectful tone. After being placed in a room, I continued to wait. An assistant took my vitals and later retur

Notice that 10 of last 11 reviews are 1 and 2 stars. Think about that. They have 2.6 Stars on Yelp. Just came back from there after 2 hours of waiting with not even an acknowledgement. Facility has no coffee cups, no toilet papers in toilet, and staff are laughing in the back but have no genuine care for the patients. They are behind a closed door, and it never opened up except for when a patient came out from being seen. There was an elderly couple who was also waiting, and a lady in for a job screening, and were all just forced to wait with no telling on how long the wait would be. Yes, it was on a Sunday, and yes, I understand that they also see kids at the practice, but... When I had arrived, there were 3 kids and 0 adults in the waiting area. 2 hours without anyone coming out to say

I've been serviced, at each location . The Doctors and staff are friendly. My issue is with the billing department. I always pay my Co-pays, and ask if a Deductible is associated with each visit. The answer is always No, you're good. Today, is the third time they have gone into my account. Two months after mh visits. No warning, no explanation, just debits out of my account. Just a text stating thank you for youf payment. No breakdown, or anything...and this is unprofessional. I have no issues with paying to be seen. But to wait a month, or months later, and go into the patients account isn't right. I hate to leave this review, but I've requested several times to be contacted. I enjoyed the convenience of being seen here. Just wish I knew exactly if I owe anything, and not b

If i could rate this location zero stars, i would. For starters, i get a text that my appointment time needed to be moved forward 1 hr (not a big deal). I arrive to find not one human being at the front except for 3 more aggravated patients who said theyd been there over an hr without speaking with anyone besides a kiosk. I actually told a girl coming in that unless she was ok with a long wait then just go somewhere else. I finally get called back after an hr of waiting in the lobby and get berated by a nurse telling me i was wrong for turning the girl away. I told her that what i tell others is none of her concern. I then get my vitals taken and sent to a room, where i wait 10 more minutes before a nurse comes in to ask what my issue was (i needed an oral antibiotic for an ear infection)

I used to go to this place and have a great experience but, lately it has gone downhill. Long wait times, inaccurate results. I don’t recommend anymore. It has been patients, including myself, waiting for hours in the room to see a NP and not to mention the hours it took to even get to the back. My appointment was at 11:30 and I’m still here at 2:19…waiting…The service from the staff isn’t heartfelt. You can tell they just want to get out their face. I used to like this place but, I will be going somewhere more professional and friendly from now on. 0/10 go to AFC!