M Health Fairview Urgent Care - Wyoming

I want to start with, I have deep respect and understanding of all caretakers and people who deal with people for their job. I do try to give people the benefit of the doubt because I know everyone has their days. However, I was extremely disappointed with my visit to their urgent care facility. I was treated with extreme disrespect and they did not provide a welcoming energy. I was having what I + my care team believe to have been an early miscarriage and I was extremely upset as most would be. I did not know if I was pregnant or what was going on, I was scared. My nurse and my doctor showed no empathy. The nurse asked me without even any greeting or compassion “have you ever had a miscarriage”? Later on in the conversation she very unprofessionally and condescendingly told me next time I

I hate that this hospital continues to hire staff that has no compassion. When someone comes to urgent care or the emergency room it’s clearly because they feel like crap. I am running a fever, can’t breathe, throat hurts, etc, etc. both the nurse and acting doc here today are rude with zero compassion. When I question a shot they wanted to give me, I said “I already feel like crap today and don’t want something making me feel anxious” so I’ll just take the ibuprofen and Tylenol” she says “okay, I’ll just tell the nurse pharmacist to waste it and starts to walk out” Well I bite back. Not impressed.

Did a virtual visit appointment and they ordered a strep test. I was told to go into the urgent care to get swabbed in the lab. When I got there, they told me I couldn't do that and would need to be billed again for urgent care. So now I have to wait till Monday to get swabbed for strep so I don't get billed for an urgent care visit and a virtual appointment!

By far the worse.... Waited in Waiting room for hour then seen nurse to get BP, temp and talk to about why I was there; then back to Waiting room for another hour... get taken to the room and the nurse puts me in the room shuts the door and said doc will be in... No call light, never checked back in.. So another 1 hour Waiting in the room doc comes in he was friendly and nice said goin to do a CT, waited 30 mins and no one came for CT scan so I walked out... The nurse then calls me aka Jenna... rude to the extreme. Yes should of told someone, but the two sitting at the desk were haven a great conversation together.. If they were doing there job they would of saw me walk by.. The nurse that called said we were trying to locate you for a while now... um no you weren't bc I walked out 15 mins

Heads up, this is a hospital based urgent care. What does that mean? They will charge you an extra $1500 in "facility charges" on top of the charges for the actual services rendered by your provider. AND NO ONE TELLS YOU THIS BEFORE YOU ARE SEEN. Save yourself hundreds and go to a normal urgent care where you can get stitches and be in and out for $150 vs $2000. It's a shame because the PA that rendered services was amazing. Would have given the provider 5 stars. But the non transparent billing practices gets an automatic 1 star (0 if that was an option). That provider won't see a penny of the facility charges that were 3 times the professional charges.