M Health Fairview Urgent Care - Andover

Be Warned!! Avoid this place for annual insurance check up. If you have them provide information for a form from lab work that you will not even get from them that day they will charge you for a second office visit. Avoid Dr. Timothy Probst...this is the second time they have done this to me. I asked zero questions. I turned him down 4 times for a referral. I have no prescriptions. I havee no followup appt needed. They/he just bills extra anytime they can

My father, who is undergoing cancer treatment, went to Fairview Andover urgent care because he had a cough that lasted over three weeks. The nurse practitioner, Libbie Nyarangi, left the room while he was on a brief phone call and did not let him know she was leaving. He had to ask the front desk where she went. Her chart note said she left to check on another patient, but my father was never informed. She also told him not to return to urgent care for his cough, which made him feel dismissed during an already difficult time.

Diane Samson, the one that came in and went over everything with me! I couldn't sit through the whole thing because of her whole approach! I WANT TO ASK YOU, IS IT BECAUSE I'M ASIAN? WHY GIVE ME AN ATTITUDE? WHAT DID I DO THAT WAS SO WRONG? I CAME IN SICK. HOW YOU APPROACH PEOPLE OR THE WAY YOU TALK TO THEM, I SUGGEST YOU CHANGE YOUR TONE! All I can say is to anyone who goes here, please avoid her if you're a different race!

We had a wonderful experience. I don't know why this clinic has such a low rating but I can say Dr. Lora Trukenbrod was very professional, friendly and personable. She helped my little girl with her ear infection and cold. I couldn't be happier with the treatment we received. No wait. Clean facilities. Easy location. Very satisfied!

Came in 40 minutes before close for a simple steroid shot due to a bad bug bite reaction. The place was completely empty. Staff told me they weren’t accepting anyone unless it was a “real emergency.” If it’s an actual emergency, people go to the ER—so what’s the point of urgent care? Total waste of time. Lazy operation. Avoid this place unless you enjoy being turned away while the staff sits around doing nothing. I’ve seen restaurant workers hustle harder in the last hour of a shift than anyone here.