Lume Pediatric Dentistry & Orthodontics - Cotswold

Our experience here is nothing shy of personal and professional. We are grateful to have found such a great dentist office for our daughter.

We have been a part of CPD for a long time. Always had great experiences. Since they have changed to "Lume" it feels very corporatey, all processes for appointments are just like you are a number now not a patient. The forms asking for a credit card already via text are unsettling. It should be focused on patient care and offering treatment, then accept payment to begin. Thats one of many things that I have noticed has changed. My kids just had their cleaning, it will most likley be there last here with this change.

My girls had an awesome experience going together!! Appointment was at 11am & they were home 10 minutes before noon. Although it was a routine checkup & cleaning, I was informed that their hygienist and dentist were very nice and very informative about the next steps. I’ve been going for about 5 years & I will ALWAYS recommend Charlotte Pediatric Dentistry.

We updated our insurance a few days in advance of our appt as requested. We showed up to find we were now out of network and had to pay out of pocket. A classic bait and switch where you are already there and time off you and your kids schedule and your stuck. No heads up until we walked in. Just ridiculous and scammy and they know it. Another PE firm scamming customers

Very UNPROFESSIONAL! Don’t WALK…. RUN! If you are seeking a reliable dentist office, I would advise against booking an appointment here. I have called multiple times regarding my son's appointment and requested a callback, but never received one. The referring physician had to intervene to secure the appointment, only for them to cancel on the same day, which is incredibly frustrating given that I took time off work for today's appointment and had also received a confirmation call yesterday.