Lucid Hearing Center

I’m not a Sam’s shopper; however, I went to the hearing center at Sam’s in Surprise, AZ. Perry Cates is the hearing specialist and I have had a wonderful experience. He has been working with me on a weekly basis for 3 months to tweak my hearing aid as my hearing situation has been complex. Perry is a marvel!! My right ear is fine; my left ear hearing loss is mild/moderate and it has been difficult to get the correct balance, clarity and sound. He has never given up and last week we made huge progress. He is smart, asks lots of good questions, he’s patient, kind , understanding and so very easy to talk to. I highly recommend Perry Cates! I would not go to anyone else. I went to two other hearing businesses before finding Perry Cates at Sam’s. I hope Sam’s recognizes the value he brings. It’

Perry is wonderful! He explained everything and made certain we understood all that he was doing as we proceeded through the testing process. He was most pleasant, and answered our questions with knowledge and patience. He is truly a wonderful professional who takes time with clients and explained the test results in detail so we could understand exactly what his findings revealed! He is awesome! Thank you!

Disappointing. Booked appointment for 11:30 but had to wait 15 min. I brought the lucid fio I had purchased expecting them to help me set them up after the free hearing exam per the info on Sam's website and lucid. He right away said he does prescription hearing aids not over the counter ones -- and if I wanted him to help with fitting and adjusting the lucid fio it would be $200. He said after the free hearing test "if there was time" he could try to walk me through the setup and adjustment with the lucid shape -- though he was not very familiar with the fio. The hearing test was comprehensive BUT there was no time to walk through use of the lucid app or help in adjusting the hearing aid via lucidshape. Very disappointing and a bit misleading advertising. Also all adjustments to t

I had an amazing experience with the hearing specialist, Perry , He was incredibly thorough, took his time to explain everything, and really educated me about my hearing health, I recommend him to everyone

Perry Cates is my hearing specialist. He did a fantastic job. I would recommend him to anyone. He is a pro at his work.