Liberty Drug & Surgical Pharmacy

When you go inside Liberty Drug, you will see that it's set-up is messy and doesn't look clean. Everything in there seems dated back to the 1970s. I am posting today because of Liberty Drug's terrible customer service. My doctor put in an order for a compound to be made for me and Liberty Drug is slow (generally speaking, my experience is that their turnaround is over a week). Specifically, I placed my compound order a week and a half ago. At the time, I told them that I wanted the "small tube" TWICE during the phone call. Today, around 12:30pm, they called to say that my compound was ready for pickup. Approximately 3pm, I went to pick up it. They made the larger tube for me (which is about $40 more). The pharmacist stated that they needed to remake it. Then, the cashier said that

SUPPORT YOUR LOCAL BUSINESSES!! Liberty Drug has been my pharmacy for more than a year now, and it’s clear that they care deeply for the community. I am tired of dealing with corporate pharmacies with weaponized incompetence and overworked, calculatedly stretched staff. Liberty drug is a breath of fresh air in a world increasingly owned by private equity. They provide personal and efficient customer service, in an industry that should be personal, and efficient. Liberty Drug is not just another pharmacy. They are a hope-inspiring old-school role model 🫶

Exceptional local pharmacy store. I have been using them for over 30 years and would never go anywhere else. Professional staff along with a courtesy and reliable service. Also a fun place to shop with their gift selection and a greeting card service that is by far the best of any location. Plus their cards are reasonably priced. I highly recommend them for your overall needs.

Bought a 30-packets of Vit C from this store, as much as I love to support small local businesses. The markup was 50% more than big box retailer like Target, probably will only shop here for emergency uses.

Useless. Unreliable. Promised to call me back regarding a special order for prescription compression socks but did not respond after a visit and a follow-up phone call. Will let the prescribing doctor know so they can direct patients to a more reliable place.