LensCrafters

I had a great experience at LensCrafters! The staff was welcoming and patient. The process from eye exam to picking frames was smooth. Dr. Jae Choi listened to my concern and explained why it was happening. The associate, Orion was very kind and patient. She helped me pick a pair of glasses and even taught me why I was having problems with my current glasses. The store was clean and spacious. Overall, LensCrafters delivered excellent customer service and care. I will definitely be back for my future eye care needs.

EDIT: So I go to pick up my glasses—AGAIN. They still offered no apology, no store credit. . The woman who contacted me to try to talk about this situation, the one that always carries a purse in the store. That one had quite an attitude when she called me. I DID NOT HEAR AN APOLOGY. Ever. With her rude self, my Daughter and I noticed she even had an attitude with her customer on the phone, blew us away, the audacity. I’ll just say this, I HIGHLY DO NOT RECOMMEND THIS LOCATION. They are messy, cut throat to one another and absolutely unprofessional. First let me say Orion is a ⭐️ I thank her for her professionalism and attention to detail. This review does NOT reflect her whatsoever. I drove an hour to pick up my glasses and discovered the prescription was incorrect. That alone was frustr

Great customer service and quick service. I was actually helped by the same assistant Kayla. Kayla was willing to make my lenses work when no other LensCrafters on my side of town would. She was nice and very helpful. She didn’t make me feel like I didn’t know what I as talking about with fitting the lens for my frames. Coincidentally I came back to get the adjusted and she as the person help me today. Literally a month later. How cool was that!!!

Kayla was awesome helping me get the nose piece on my glasses repaired quickly and in a very professional manner. I bought these Oakley frames here in PTC several years ago and continue to return due to the excellent customer service! Thanks Kayla - you Rock!!!

Sean did a wonderful job helping my son find custom glasses. They were one of a kind! Thanks you for your excellent service!