LensCrafters

I went to this LensCrafters this past Friday to get a new pair of frames. Everyone was super friendly from the moment I walked into the store. Amber helped me pick my frames. She was very personable and helpful. I couldn't have asked for a better experience.

Absolutely a 5 Star + experience. Purchased new prescription lenses for Meta Ray-Ban. My contact, Jill (who is an optician at the Chesterfield Mall, Richmond, VA) was one of the most knowledgeable and helpful people I have ever dealt with when making ANY purchase. It was a very busy day at LensCrafters and she took considerable time to assist with fitting and general lens setup. She was extremely knowledgeable of Meta glasses and patiently explained every question I had. I am so fortunate I picked this location and was assisted by Jill. I will not go anywhere else in the future.

I’ve been going to this LensCrafters location for about three years now, and I’ve never had a bad experience. The customer service is always great, and I’m always greeted when I walk in. During my most recent visit, an assistant manager helped me upgrade my glasses and made the process quick and easy. There were no delays or problems at all. I’m always happy with the service here and will continue coming back.

My experience was amazing! From the time I walked in Amber was amazing! I specifically had the shorter Amber as my sales person and she was wonderful! I am so happy to have had her as my person! She answered every question I had, helped me try on lenses and picked what fit me best! Would recommend to all my friends!

My wife and I visited 2/2/2026 to purchase frames for glasses for my wife.Tori assisted us. Not only was she very knowledgeable, her personality was professional and caring. We appreciated having her assist us. Thank you Tori. Marc and Heather Davis