LensCrafters

Went to LensCrafters for the first time. Walked around a little bit to check out the eyeglasses before anyone acknowledged me. My eye exam if you even want to call it that, started with a young girl sitting me in the back room with the machine that checks your perception. She couldn't get the machine long enough for me to put my face in so she said guess not. We're not doing this and bypassed that whole procedure. Actual eye exam took less than 10 minutes. Very disappointed and to make it worse apparently their lab could not make my lenses so I wasted an hour of my day. Won't go back. I'm surprise insurance even pays for this. Employees were apathetic.

I had a call with a person named Jenny to schedule an appointment for eye exam - at the store in 230 Kings Mall Court Kingston Kingston, NY 12401. She was unprofessional, rude and frankly very irritating. She sounded very demeaning and the tone of her voice was unacceptable. You can chose to retain this person but it will only make you loose your customers. The directions or steps were not explained properly, name wasn’t pronounced sincerely. We were confused if the glasses will be mailed or we need to pick up. She spoke like it was expected for us to know their business process already. We asked if the information about our insurance coverage will be told to us, and she was like this will take time and wont say now. Understood but she could have said that in a better way. In my previous

Harry is a pleasure to work with every time I encounter him. He is so friendly, personable and pretty knowledgeable on the glasses and product. I'm sure Im not the only customer who always has a positive experience when working with him. He deserves a raise. Thank you Harry!!!

My recent visit to LensCrafters in Kingston was an absolute pleasure, thanks to their incredible team. From the moment I walked in, I was met with warmth and professionalism that made the entire experience easy and enjoyable. First, I had my eye exam with Miranda, the optometrist. She was incredibly sweet and thorough, making me feel comfortable throughout the entire process. She patiently answered all my questions about my prescription and made sure I understood everything. Her kindness and expertise were truly top-notch. After the exam, I met with Lydia to choose my new frames. I often get overwhelmed by all the options, but Lydia guided me with her fantastic eye for style. She helped me find the perfect frames that fit my face shape and personal style, all while keeping my budget in min

Very personable. Brought my BRAND NEW glasses (10 days old) after an incident and not only were they sympathetic and really felt the sadness with me. They went out of their way to reassure me I could use my insurance and pay a fraction which was a great comfort to me.