LensCrafters

Ophthalmologist / exam side: ⭐⭐⭐⭐⭐ The doctor and medical staff were absolutely amazing. Even though my son is only 3 years old, they were incredibly patient, kind, and thorough. They explained everything in detail, made sure we understood the exam, and even offered us water, which was very thoughtful. They made my child feel comfortable and safe, and that means a lot as a parent. Truly a great experience on the medical side. Retail / glasses side: ⭐ Unfortunately, the retail experience completely ruined the visit. The young employee named Ana had a clear attitude from the start. When I asked questions about our options for glasses, she seemed annoyed and frustrated, as if it was a problem that I wanted to understand what we were buying. Even worse, her behavior came across as angry and i

Kathy, the general manager, was amazing in helping me out of a true pinch. I am on vacation in Florida and I tore one of my specialty contact lenses. She helped me find an interim pair that work well and will get me home safely. I truly appreciate her expertise and kindness.

I came into LensCrafters today with a pair of designer glasses, expecting professional service, and unfortunately that was not my experience. From the moment I walked in, I felt unwelcome and treated differently. A gentleman initially tried to assist me and was polite, but another female employee quickly inserted herself into the interaction and completely shifted the tone. Her attitude was dismissive and unpleasant, and she came across very rude. The energy felt off and uncomfortable, and I can’t ignore that it gave me a subtle discriminatory vibe. I came in simply asking for help with my own designer frames. There was no reason for the attitude or the lack of professionalism. Customer service should be respectful and welcoming to everyone. I hope management addresses this, because no

Went in with a prescription from my eye doctor. Sharon was wonderful, showing me a nice selection of frames. She was very meticulous doing the measurements. When I picked up my glasses, I ordered a second pair as a back up. Again, Sharon's attention to detail was terrific. Very impressed.

I’ve been coming to this location for years and always have been treated extremely well. Recently got a new prescription where the script was off. They were very willing to help get my glasses right even when the second pair still seemed off. They have probably seen me in this store no less than 10 times in the past 30 days and they have always met my concerns with kindness and understanding. Special thanks to both Clinton and Sharon for going above to try and make my glasses right.