LensCrafters

I had a comprehensive eye exam with Dr Doderer. The exam was very thorough. Dr Doderer took the time to answer and explain all the questions I had. All the employees were very helpful and friendly. I would highly recommend Dr Doderer and Lens Crafters.

I’ve had a recurring issue with my most recent frames, specifically repeated failure of the lens coating. The lenses were replaced only 3–4 months ago, yet the same problem has already returned on both lenses. This has happened multiple times throughout ownership, as prior replacements also failed to hold up. Despite this being a documented, recurring issue, I was told the lenses are “outside the warranty” and was offered two paid options instead: • $1,200 to replace the lenses, or • $700 for a full replacement with new frames For glasses at this price point, it’s unreasonable to be asked to pay for replacements when the same defect keeps occurring. Expensive product, but poor durability and no accountability when problems repeat. Very disappointing experience and I would not recommend

Michaella at the Coconut Point branch is amazing. She didn’t just try to sell me a pair of glasses. She was patient with all of the pairs I tried on, and gave her honest opinion of each one until we found the right pair. Everyone in the store is friendly, but Michaella ia may go to person.

By far the greatest display of exceptional customer service I've ever witnessed. Azalea assisted me with the most unbelievable kindness and patience while choosing eyewear, but I encountered Angie 1st. I was a little bit annoyed about paying upfront for my copay. She didn't skip a beat and left me feeling guilty about being annoyed, because she was so nice. She also had a customer who was so unpleasant, I began counting to 10. She apologized and wished him a good day. The doctor was very nice and pleasant as well. It was a great experience and, I appreciate all your professionalism, courtesy and patience. Keep up the good work. Many blessings to you all.

Lens crafter’s in Estero is probably offers the worst customer service I have experienced . They have no clue about their products or even how to handle customers. Very disappointing . A staff member tried to help but the manager was pretty useless