LensCrafters

I made a call on the phone to hear about their hours of operation. Mohammed answered all of my questions and I said I would come in. By chance? Mohammed assisted me in measuring for my frames and choosing my glasses. So far so good. They them out at this location! Good aervice and customer oriented!!

⭐️⭐️⭐️⭐️⭐️ Exceptional Experience at LensCrafters – Thanks to Yuteh! My experience at LensCrafters in Concord Mills today was truly beyond expectations, and that is all because of Yuteh. She was absolutely amazing and is the reason I would remain a loyal customer to LensCrafters. From start to finish, she went above and beyond. She was incredibly attentive, detail-oriented, professional, and genuinely customer-focused. I felt truly valued throughout the entire experience. She was patient with me even when I was very indecisive between multiple frames. Not once did she show frustration or impatience—only kindness and understanding. Yuteh took her time with me and made me feel like I was her only customer in the store. The level of personalized and customized service she provided was unma

I had a great experience with Anne Marie at LensCrafters! She was incredibly friendly, patient, and knowledgeable throughout the entire process. She took the time to answer all my questions, helped me find frames that fit both my style and budget, and made sure everything felt comfortable before I left. Her attention to detail and genuine care really stood out. If you’re visiting LensCrafters, I highly recommend asking for Anne Marie she truly makes the experience smooth and enjoyable!

As someone who works in hospitality, I have high standards for customer service, and Taylor at LensCrafters absolutely exceeded them. My daughters needed their frames adjusted, and Taylor greeted us with a genuine smile and expert care. and it’s team members like Taylor who keep us coming back. Truly amazing service!"

The gentleman who was assisting me with choosing glasses had a remarkable intuition for what would work well with my face, though the pricing was miserably high for frames alone compared with online stores like Firmoo. There was resistance from staff and the eye doctor to getting my interpupilary distance measured in the off chance I did want to purchase frames online, all for very convincing reasons, but I didn't find there intent was for me to find a pair of quality cheap glasses, but rather to sell me on something top-dollar. I think the employees are very intuitive and talented at what they do, but the structure and goals of the business are to the expense of their otherwise high-performing salespeople. Even despite the high-traffic afterlunch time of day and apparent understaffing, th