LensCrafters

Dr. Delgado is my favorite, been seeing him over 5 years. Very thorough and positive and very knowledgeable. My favorite salesperson is Leonard very helpful and knowledgeable, answers ALL my questions and make sure my fit is perfect. Even when I come in for adjustments! Thanks Lenscrafter

To share my personal experience, I thought Dr. Delgado was great. He was very kind and informative. However, I am not satisfied with the level of service I received afterward. I was never given a prescription or any paperwork, so I assumed there was an online portal where I could access my visit details and prescription. I told the sales associate that I wanted my prescription because I planned to purchase my glasses on the Lens Crafters website. That turned into a hassle. I created an account on the Lens Crafters site and tried to link my appointment, expecting to see my information there. Instead, I ended up calling the office and was told that I would need to come in to pick up my prescription, or they could fax or mail it. This has been extremely inconvenient. When I went to MyEyeDr, e

I had a great experience at LC thanks to Jay. He was extremely professional and provided timely, excellent customer service. He also informed me about discounts available on the glasses I selected that I wasn’t aware of, which I really appreciated. His helpfulness made the whole process smooth and pleasant. Thank you, Jay!

My appointment was at 2:40. I arrived at 2:30. I was done with my exam and selecting lenses by 3. They are efficient. Insurance coverage verified in advance. Doctor on/ahead of schedule. On to the showroom - no pressure. I told them what I liked. They showed me the best price… my insurance vs whatever % off they were offering. Clear. Up front. Can’t get any better than that.

Big fan of Louie and the LensCrafters team at The Mall in Columbia. Getting the right size, fit, alignment, and value from my insurance are all moving targets year to year. I've yet to stump him. Great customer service, and will absolutely be returning. Highly recommended.