LensCrafters

Front desk is a joke!!! Trying to give insurance info over the phone and the girl said my member ID “should start with alphabet”. I said no, it’s just numbers and she had no idea what to do. I gave her the numbers and she said she’d call and check benefits and give me a call. She never called….when I showed up 10min before the appointment she said she was just about to text me. Yeah right! She was sitting scrolling on her phone. Then she asked all over again like we’ve never spoken. She never called and checked while I was there and instead, she just told me she doesn’t accept my insurance and I had to pay full price. Without ever checking anything…. Friggin joke!!!! I will never go back and never buy glasses from LensCrafters… ever. Scratch and dent type of place. Go anywhere but here.

The Dr. was awesome. An older gentleman, ex. Military, extremely competent and thorough. I especially liked how he sanitized the equipment in front of me. He answered all my questions as well. Great Dr. for sure The store staff was also extremely helpful. Very pleased.

I had employees help me. Chris, Claire, and I didn’t catch the persons name but they had long black hair. They helped me so much getting my babies new glasses and Chris was wonderful when helping order replacements. Thank all so much.

A number 1. Please acknowledge Claire. She is worth a million dollars with her customer service.

These guys helped me replace my Ray-Ban Meta glasses through the warranty process. Smooth and Easy. Will pick up new pair in about 10 days.