Lens Lab Express

I have been a long-time customer dating back to the previous ownership, when the staff was consistently kind, personable, and professional. Unfortunately, since the new owners took over, the level of professionalism has declined dramatically. Several months ago, I left work early for a follow-up appointment after receiving repeated reminders from the office. Upon arriving—after taking time off work and traveling there—I was abruptly told that my union insurance plan was no longer accepted. This was never communicated in advance, despite the office clearly knowing that the new owners had dropped numerous insurance and union plans. When I expressed my disappointment and frustration at having wasted valuable time, I was met with rudeness rather than accountability or even a basic apology. F

Very accomodating clinic. My glasses were made fast, literally, next day (given lenses are available already). Jennifer and her team are warm and accomodating. Very commendable service. Top notch service, value for money. Will be back for my future eye glasses.

This was my first time going to Lens Lab Express and I couldn’t be happier with the experience. I was greeted warmly by Valentina who was very pleasant, professional, knowledgeable and made the whole experience a pleasure. She patiently helped me pick out a very nice pair of glasses that I was comfortable with. The doctor was also very attentive and explained my situation and options. I would definitely recommend visiting this location going forward. Thanks again.

The 3 Wonderful Team members showed me great customer service and hospitality. Their energy was a perfect start of my day. I appreciate how they made me feel welcomed and helped me find the right pair of glasses Thank you a million times over!!!!

Just want to say thank you to the ladies at Lens Lab. They're super friendly, and were very helpful in picking out the perfect frames and sunglasses for me. They are very knowledgeable and overall I was very satisfied with their customer service. I know I cant trust them in the future for any additional eyewear needs. Definitely a positive experience!