La Habra Convalescent Hospital

My sister has been here a little over a year and a half. From the first day the staff has always been exceptional. They are caring, friendly and always professional. The facility is well designed and beautiful. Every time I visit, it's very clean and always smells good The nurses, RNAs, therapist, kitchen staff, cleaning staff and administrators are all dedicated and amazing people. They even remember my name and my husband's name when we visit twice a week. They have great activities and special functions for the residents all the time. The activities director decorates the dining room for every occasion. The balloon sculptures are so creative. Last night I visited and they had a candlelight luau with fresh flowers, great teriyaki chicken, decorations galore and even had live hula dancers

My mother was a patient for a week sent by St. Jude after seeing the facility I couldn't believe how unsanitary and filthy the place was, the rug throughout the facility has never been cleaned since the place opened and they have the nerve to put the word hospital on the sign. If the owners were sick would they want to spend the night in their own facility?. Pull the rug up!!! They are under staffed and should not take on more than they can handle which is a licensing issue. Most of the staff were attentive to my mom's needs But there is a issue of a person privacy that will be addressed.

I have found none of the activities listed in the website here. Patients are left in their beds if they need help to get out of bed, unless they are going to physical therapy. The social services dept is totally inept and rude in my personal experience. The nurses are nice, but some need more training. The only activity is watching TV or playing some games in the cafeteria for an hour. Sad. Recovery or rehabilitation is slow, if at all. And definitely not as described in this brochure.

This place is horrible!!!! Do NOT allow your loved ones to stay here. They dont even deserve 1 star. Some nurses do not wipe the patients with Alcohol before checking their sugar level. I had to take my grandma to dialysis since they couldnt schedule transportation. When i got there the CNA said she had transportation. I told him no thats why I'm here. He went to get the nurse. the nurse Z Smith was so rude and unprofessional. She just said to me, "you are taking her " and walked out of the room. I waited 20 minutes she popped her head in and i said, "how am i supposed to take her without a wheelchair or oxygen? Again, she walks out without saying a word. Thank God this nice CNA was able to help me with the oxygen and wheelchair. They didnt provide me with her document that she needed to

Poor Facility with poor management (Michelle). Manager feels it is okay to allow staff (Donnie & Dianne) pick up a phone call "Who is this" after I had been waiting on hold for 20 minutes and already stated my reason for contacting the office. Poor communication between themselves and other facilities. Absolutely rude and treat people with no respect. Claims to be 5 star Facility. False.