Kroger Pharmacy

If I could give this place less than on star, I absolutely would. The first problem was when I tried to fill my insulin prescription there. I was told through the automated system that my prescription was ready. I went to the store waited for an hour only to be told that it was unavailable and to come back tomorrow. I waited two days and sent my husband up there and was whom was told that it was still not available and he asked to speak with management and some how my insulin magical appeared and my prescription was ready. During this time I tried to have my prescription transferred to another pharmacy and was told by that pharmacy that Kroger would have to call them. Kroger has given ever excuse all but refusing to call the other pharmacy. Today I attempted to transfer the prescription a

Kroger Pharmacy has continued to go downhill. Prescriptions are never ready when their app or employees say they will be. I have stood in line or waited in line at the drive through only to be told prescriptions are not ready. Even if you are given a time to come back the prescription may or may not be ready when you come back. Many times they have had the prescription or refill order at least a day before. I would blame it on the pandemic but other pharmacies my family uses aren't having the same problem. I have put up with this for a year so it's time to change pharmacies.

If I could give it less than one star I would, but to leave a review, you have to give them a rating. This is the worst pharmacy ever. They never have anything ready when they say it will be. Sometimes they don't even bother to fill it at all. If you call, you are lucky if you can get someone to actually help you. They will probably just hang up on you. I wouldn't recommend this pharmacy if you need your medication to live. You will more than likely have to wait 3 days at least to get it.

I dropped 3 prescriptions off this morning around 1130AM and the drive through teller said they would be ready between 3-4 the same afternoon. Just went by to pick up at 5pm and she said the scripts had not been entered into the system yet but that she would try to get them in. This is ridiculous! I have waited 5 1/2 hrs for medicine so I can get better to return to work yet they are not filling them as told. Anyone else having this problem?

I as well as my late wife have been using Kroger Pharmacy for many years and have been very pleased with their service