Kroger Pharmacy

I've always found the employees helpful and friendly. Appreciate that they let me know when refills are due.

Kroger Pharmacy 27 August 2024 During a visit to Smith Mountain Lake, I inadvertently left my proscriptions at home. I didn’t notice it until that evening at 6 PM, and of course, I panicked. The Pharmacist at the Kroger store in Hardy, Va. at 80 Westlake Road (unfortunately I didn’t get his name) went out of his way and called the Pharmacy in Northern Virginia to help me resolve this problem. By 7:30 that evening, I had my proscriptions and on my way. The reason for this note is that the Pharmacist was extremely kind, helpful, and went out of his way to help me resolve this most distressful situation. I am 77 years old and need to take my prescribed drugs. The Pharmacist could see that I was a little distressed and at the same time understood the full gravity of my predicament.

The set up of the drive through window is very awkward. I had surgery and my husband pulled in to the drive through to drop off a prescription. We couldn't see anyone in the pharmacy and they could not see that a car was at the bank-style post. We waited 5 minutes before we were acknowledged with "we will be with you in a moment." A pharmacy technician finally came into view with a sour look on her face. We used the box and the chute to send the prescription to her. She took it wordlessly and walked away. She returned a few minutes later and said she needed my ID. We sent it to her and she walked away. We used the intercom and heard "just a minute ". Click. We called again and both had to call out that I needed my ID back. She returned it without a word. It took us about 15 minutes just

Be prepared to wait. If you call you wait. If you show up in person you wait. Drive through is rarely open, if it is, you wait. Also, the entire pharmacy takes a lunch break every day. Hope you don’t need medication while they’re eating. Need to step up and hire more qualified employees.

For the past 5 or more years I am told that I will get a notification when my medicine is ready for pick up . I have updated all my information with the associate working and still never get notifications when meds are ready for pick up and they end up getting put back in stock . sometimes meds are filled early and i have no idea of that . my husband gets emails that his are ready for pick up and every time he goes to pick up there is no meds to pickup . very frustrating