Kroger Pharmacy

All the usual workers are not working these last 3 days. The faces are "all" different! The HORRIBLE, UNACCEPTABLE attitude is reportable & I will!! We called for 3 days, NEVER once have they picked up the phone!! We went down in person to order the now 2 day late MONTHLY prescription. My husband was super nice after all this, I would not have been. His kind way was met with a RUDE ATTITUDE!! My husband asked a question & the smart remarks were uncalled for. If it wasn't for how Wonderful the regular crew is we would have pulled all our Scripts right then & there!! What horrible treatment of loyal customers!! Please never let All your exceptional employees off at the same time ever again!!!

So, I just had the worst customer service experience in my 20 years of frequenting this pharmacy. Specifically, the drive through. I don't know the name of the young lady,( around 445 PM) but she is easily identifiable (just think of Mimi from the Drew Carey show with the clown makeup). I received a txt on Wednesday stating rx received, but not ready. When I asked about it and referenced that it had been 4 days, she stated "I can count, I know what day it is". From that point she agitatedly asked "do you want me to work on this or what?" At that point I had enough and told her just give me my other prescription, I'LL deal with this later. She then threw the items in the bin and didn't even have the pharmacist speak with me at all ! This is unacceptable! Even worse, after I left, I atte

The pharmacy here absolutely sucks. Customer service is horrendous. You'd have better luck winning the lotto than to get some one to answer a phone and if they do they put you on hold stating they will be right back just to sit and wait until the phone starts ringing again never to be answered. Save your time and frustration and go to a better pharmacy in town that actually gives a crap and does their job.

If you're calling in for something simple like to get the store hours or to refill a prescription, the automated phone service should help you, provided it understands you. If you need a more complex issue resolved, you may as well go to the store and get a hold of a pharmacist in person, as they almost never pick up the phone when you request to speak to one. And that's assuming you are able to get to a pharmacist quickly and not have to wait in line because the pharmacists are shooting the breeze with other store employees.

I never used to have any issues with Kroger pharmacy, but lately they are super rude. I have left there many times in the last couple months irritated with the way they talk to me. Not friendly at all.