Kroger Pharmacy

Regardless of what the majority of reviews have been, I have found that no matter what pharmacy you have to use for your medication refills or first time pickup, each of the pharmacies are extremely limited on the staffing and operations that they provide so, for whatever the reason you've been upset with this particular location or all Kroger Pharmacy locations, they all work extremely hard to find a way to make sure every customer receives the same level of services, costs, and overall supply of medications hospitals, physicians, and nurses in the medical field are submitting to each of their pharmacy locations. Thank you for all your hard work and effort to make sure our health is in good hands. Each of you deserves the utmost respect for what you have to handle with every customer's o

We’ve been Kroger pharmacy customers for just about 7 years. When my sons waiver services were suddenly stopped due to a clerical error (Medicaid changed some things and didn’t notify us of the additional information fo required to keep his waiver), they really showed us how much they value their customers. They made sure we were still able to get his medications at a more than affordable cost so that there wasn’t an interruption on that front. Medications that help him be able to sleep and function without behaviors taking over. We’re so grateful to the staff at Kroger Ft. Mitchell Pharmacy. Thank You!

have been coming to this pharmacy a little less than a year and I usually have a good experience like one time the pharmacy was about to close and a very kind lady let me pick up my prescription so I appreciate her and I forget her name but I am giving a one star because twice now I have called the pharmacy and they have told me that my prescription is ready to be filled and picked up and when I drive the 30 minutes to get here they tell me that insurance will not cover it until the next day. This has happened to me twice now two months in a row. I called the pharmacy on Monday. They said I could pick it up on said day I called that morning and spoke with a female and she let me know that they were filling it and I could come pick it up in 30 minutes. I get here and they are not able to fi

I was having a terrible time getting my husband‘s prescription filled at Walgreens. There was a total communication breakdown. It was very stressful and Tracy at Kroger Pharmacy was so helpful and helped me to get it done with no issue. I’m extremely appreciative for her not only for being extremely friendly and professional, but also for being so knowledgeable and quick to assist . That’s so important when you’re needing medication and you have a push pull situation with a pharmacy. Her good attitude and professionalism helped me & my husband be able to solve an issue in five minutes, that I couldn’t get solved in three full days with the other pharmacy.

today they gave me less pills than my prescription requires. I called and their auto system is just horrible. When I finally connected with someone I said “ Hi I just left this location” and boom they HUNG UP before I could tell them my issue with THEIR mess up. I called right back and after some time another lady (different voice) picked up she placed me on hold with barely any warning (I didn’t get a single word out not even hello) I waited because a messed up prescription count is HIGHLY important but clearly not to this location and neither is customer service. I never looked at the reviews before but based on what I have read this locations tends to miss count quite often and is unprofessional. The guy at the drive through that checked me out was great. But I’ll be driving back with p