Kroger Pharmacy

We have used Kroger pharmacy for many years and have been happy BUT This week we had a different experience. My husband has recently been put on a chemo pill. When the prescription was called in they called in a 25m and a 50mg. We only received the 25 and didn't know we were supposed to get two different ones. I got the protocol from the nurse the next day and the dosage slowly increases. On day 3 he was supposed to take 75mg so he took 3 of the 25's. We called the Dr on Monday to get a refill of the 25 since he would be running out on Tuesday. That's when we found out we should have received 50 and 25. I checked the Kroger app and they did have both prescriptions on file but never filled the 50. We went by to pick up prescriptions and there was no charge on the 50 but 110.00 for the 25 si

The pharmacy drive thru takes forever to get through it. They will allow someone to stay at the window for 10 minutes or longer. I'm waiting in line and know my item is ready and it doesn't take me 10 minutes or more at the window. The employee at the window should ask the customer who has a long wait to go to the back of the line or park until they are finished filling their prescription. Kroger should text them when it's ready.

I have been a long time customer of Kroger. I have been satisfied with their services. The only thing I've noticed lately is more meds are out of stock or discontinued and that's a little alarming. Fact is, it's not their fault because it's happening all over, just hard figuring out the alternatives. Still a great store in my book.

I have been a customer for 11 years, but this pharmacy has went downhill. I am really not one to complain, but today was the final straw. It has become about a 45 minute trip every time I go to the pharmacy becase I guess they are understaffed. I have had several times in the last few months that they have not filled my called in prescriptions because they said they didn't know if I wanted them filled. Really? But today took the cake. After waiting in the drive-thru for 15 minutes, I get to the window only for them to tell me that they just closed. They served all of the customers in front of me, and then just closed. Very disappointing Kroger!

My friend had just been informed she had a kidney stone and a urine infection. Antibiotics were prescribed. I arrived at 530 to pick up her prescription. Upon arrival I was told it wasn't ready and asked if it had just been ordered. I responded yes and was immediately informed that I would have to return the following day since they were closing at 6 pm. I couldn't believe it!As a retired nurse and someone who has worked in a pharmacy I was shocked. I asked if it was their practice to let people with infection wait 24 hours before they can get their antibiotics?. Anyway..I was then told if I was willing to hang out until close they could fill it.Im from Maine..and such practice would not be allowed . Shame on you Kroger. ..and shame on this employee for making such a suggestion..