Kroger Pharmacy

Wow folks, I don't know how they even get a 2 point something the way they've been bashed on here! It will take corporate to put a good manager/leader in place before it will get better. Don't we ALL miss the days when Robert, Stephanie, Marci, Tiffany, and the rest of that bunch were our "suppliers" ?? Those were the best and those days are gone!! I will continue to be a customer, hoping for a change.

Just hung up the phone after it ringing for 20 minutes trying to reach someone. This WHOLE pharmacy needs revamped. Way too much volume in this pharmacy for the amount of employees they have. They can never keep up. Doesn't matter what time of day you go, drive thru, or inside. Be prepared to wait in line. Prescriptions will be called in a day or 2 in advance, yet still haven't been filled when I try to pick up, even though the automated service tells you a time they should be ready by. Pic of the line at 6:47pm on a Thursday night. Kroger corporate, this needs to be addressed! You are losing customers daily!

They are rude to customers. They let the phone ring for 30 to 45 minutes and still do not answer. This is not acceptable or it should not be..when people are sick they need their medicine in a timely manner not 4 or 5 hrs or not until the next day . If they need help then they need to hire people that care about their job and not just young kids that Don't care and just rude and want a pay check.. I have been with this pharmacy for years and it truly has gone doe hill. Nonsense...

This location has one of the longest wait times of any pharmacy. I have waited in line in the drive thru with no one in front of me in the second lane for over 30 minutes just to pick up my prescription that has been ready for days. Not like they had to fill it right then. Very chaotic. I will be transferring to a different pharmacy.

If I could give 0 stars I would. Worst customer service I have ever experienced at the Kroger pharmacy in Dickson. I was told my prescription would be ready by 4:30. It was called in 24 hours prior. Pulled up to the drive-through at 6 the following day. Alexis told me she put it in for 7. I parked and went in and was helped by this unprofessional lady named Amanda. She proceeded to tell me that people are given the wrong times everyday. She went onto say I could apply or have friends apply if I wanted my prescription sooner. Way to go Amanda. That was excellent customer service. Kroger you have officially lost my families business. Kids don't be like Amanda.