Kroger Pharmacy

I had a very negative experience with Rex, the pharmacist at the Kroger Pharmacy on Crowley Rd in Texas. He was the one who initiated the phone call, and from the very beginning his tone of voice was extremely rude, aggressive, and hostile. In fact, I was simply listening, yet he continued speaking in a very nasty and unprofessional manner. There was absolutely no justification for that level of disrespect. Based on the interaction, it came across as though he might have been dealing with personal frustrations, because there is no reasonable explanation for speaking to a customer that way under normal circumstances. This is my personal perception from the way the call was handled. Regardless of the reason, taking that kind of tone with a customer especially in a healthcare setting is com

⸻ On 9/28 around 9:20 a.m., I came to pick up my prescription and noticed the lead pharmacist (her photo is on the wall) was working the drive-through. I like to stand a few steps back so staff don’t feel rushed. While waiting, I struck up a quiet conversation with a sweet older veteran who told me he had served three terms in Vietnam. I shared that my father also served but rarely spoke about it because of the painful memories. The veteran explained how he likes to sit there while his wife shops, which I thought was really sweet. In the middle of our hushed conversation, the lead pharmacy tech suddenly yelled across the room at us for being “too loud.” I was standing about five feet from the counter, and she was at least fifteen feet away near the glass window. When she finally came up,

I've been using this pharmacy for decades. They're always pleasant with me.

Been using Kroger Pharmacy in Crowley for years. Always very knowledgeable and helpful.

The staff has always been friendly to me. Yeah there’s been some bumps on how long some of the prescriptions take, but that is everywhere, and the staff (especially Karen) has always gone above and beyond for me.