Kroger Pharmacy

Only been coming here for about 2 months and have had my prescription shorted twice. Have had to cut my meds in half because of it. How on earth does a pharmacy make these mistakes and by half?? Elementary teaches us that 30 doesn’t match 60. Had this issue in Somerset, now Brandenburg. Speaks to institutional issues with Kroger in general. Or it’s Kentucky. Idk. Moved from Illinois year and a half ago and never had this kind of thing ever happen before.

Worst Rx place ever. Evah! Doesn’t pick up phones, never have my full list of meds, only ever have 2 people working, drive thru has been open 3 times in 21 years I’ve lived in Bburg. Prices are always different when I go in. Half the time I get someone else’s meds.

Recently moved into the area. They were able to transfer all of my medications and fill the ones that I needed within a matter of days. Received a text letting me know that medication was ready for pickup. Picked everything up in the drive thru without any problems.

Won't answer the phone...... Ever. Update: They are also rude and nasty if you ever question something they've said. They never have my prescription ready on the correct day or time. I always have to go and wait 30 mins or more every time. They act like it's the most terrible burden to fill your Fing prescription! This pharmacy sucks! Especially the new tech they've hired in the last few months! She does not need to be talking to customers. Rude, dumb and confrontational.

Awful location - Drive thru never open during open hours - phones are never answered - rude when they do answer - scripts never filled in a timely manner - understaffed - unogranized - bad communication - poor customer service I have been a customer of Kroger Pharmacies for years and Brandenburg is by far the worst location I have had experience with. Pam, the pharmacist, was very rude to me. I understand they are understaffed and probably feel pressure, and I am empathetic to that; but it is not my fault if the company doesn't want to hire and staff appropriately. My husband, myself and my children are all very happy to move to a new pharmacy. Don't use them.