Kroger Pharmacy

This is the WORST pharmacy I have ever been to. They come up with there own rules. I could go on and on about how rude the pharmacist is. I've asked my doctor not to send my prescriptions there and I dread going there because it's a act of Congress to get your prescription transfered from there. They think every one that comes there lives at that sleazy hotel across the street. All the reviews that are saying good things must have been paid to do it. They would not fill my prescription because my doctor is not in a 50 mile radius which is crap because every other pharmacy in Dallas will. That is just one incident when I could go on and on.;I never leave reviews but this pharmacy is horrible. It's mainly the pharmacist. She is prejudice with patients that take any kind of control substance

Customers beware of this location….there’s a pharmacist name Amy or Any Truan who violated HIPAA regulations when I bought my medication by shouting my name, Date of Birth and drugs I needed from across the counter as I was at least 12 feet away! Everyone could hear her. She was rude, confrontational and was embarrassing me, a sick person as I was purchasing my meds. She lacks customer service and this is not the first time this has happened.

I’ve been very happy with this pharmacy! Not only are they very thorough in making you understand interactions, what to expect while taking the drug, they also help you find the cheapest way to buy your prescription! Now I use a mix of my insurance, Good Rx, as well as a manufacturer discount I would not even have known about! The app is amazing for tracking when medications are eligible for refill & when you need to request an expired or empty script, notify the pharmacy via app and they handle it for you. You can prepay to shorten your time at the store. The only improvement I could suggest is stocking medication they can expect will be filled-I get the same items every month bit regularly there are 2 that they must order. Could be pandemic shortage related so not knocking my rating fo

For such a large servicing pharmacy... This pharmacy goes above and beyond what other typical city pharmacies will not. They check stock, prices, discount options, insurance options, upon drop off and also discusses pros and cons of specific medications, etc. This pharmacy rocks! Every employee is super helpful and tentative to the patient's needs. I sincerely appreciate this pharmacy!

Would not recommend using kroger’s pharmacy. Most of the employees are curt and not helpful, it might be because they are understaffed but that still doesn’t excuse poor customer service. Medication prices are a little more competitive here but half the time their systems are “down” so you can’t use goodrx etc. I have 2 different accounts here due to a name change and I don’t get any RX notifications and can’t access my information online and nobody has been able to help. I’ve asked for help in person and online for the past 6 months and I’ve been directed to like 10 different departments and they can’t seem to merge my account whereas CVS did it automatically when I had a prescription sent under my new name. So I have to call them to check to see if my prescription is ready to pick up. Ov