KOALA Dental Care

I had taken my son who has severe anxiety, to koala care. Unfortunately on the day of his dental surgery he had eaten a donut, as I was leaving to bring him to surgery. It was my responsibility to call n cancel surgery, due to the fact he could asphyxiate under anesthesia. I didn't want my child to be hurt in any way. We were completely kicked out of koala care. We were never late or missed any previous appointments. I believe this termination of service was due to him being on State health care. This was a couple years ago St Cloud office. With pediatric dental care being few and far between. I find these policies to be abusive.

Took braces off early, came in to get glue off and assistant was rude and ground all the way to my daughters gums and stated, “she doesn’t brush her teeth well” which is a complete lie because she was just at her annual at an actual dentist and her gums where amazing and teeth healthy. 🤔 I see a lawsuit in near future

nothing but issues over and over. Our sons has gone to Koala multiple times. Today was the final straw. We called to voice our issues about his last appointment in attempts to make his next appointment smoother stress free on our son. After talking with front desk for 15 minutes another lady came on phone and rudely said if you don't like our doctors go some where else and she hung up. We were not rude or disrespectful on the phone in any way shape or form. We simple asked for request to be made. Few key negatives. (1) Try to charge for restraint fee (when our son was never physically restraint, just his mother sat next to him by chair) (2) had to fight with staff to be able to go in back with son with disabilities. (3) Rude

Over an hour away from where I live. The first two appointments seemed to go well enough, but when I had car issues in the middle of winter and had to get my vehicle in the shop for work, I called to reschedule an appointment that same day. They told me rescheduling requires 24 hours notice and that if I couldn't get my daughter in that day, they wouldn't see her anymore. Since I literally had no other choice, and they couldn't be understanding, I had to cancel. Now she needs to find another dentist to do something as common as caps. Ridiculous. This clearly shows their priority; money. They couldn't care less about their patients. If you want a dentist who cares, you'd best look elsewhere.

Good dental but unfortunately they do not handle the accounts well. Once the sale is done they do not seem to have all their cards in a row. My experience was with the staff in Baxter. We have used care credit for years at all dental, when it came to Koala, they couldn't get the payment to go through. We had the people of care credit and the people in the Koala dental all work together to solve this but they could not . Basically care credit gave them the account to bill to. The people at koala asked then for the expiration date. The care credit team then asked what expiration? I was also confused as the other dental offices never asked for this, just the account to bill to. Needless to say lots of issues with this. Had to call in several times to see how they could take my money but sti