Knolls West Convalescent Hospital

My husband, Marty was a patient at Knolls West and his stay turned into long term care. I can’t even express how wonderful the facility is. The care from the CNA’s, nurses, housekeeping, dietitians, administrators and everyone in between is top notch. They became like family during my husband’s stay there. Not only did they show so much love but, they cared for him as if he were their own. I would tell my daughter all the time that he was so spoiled there and he truly was. Station 4 was his nurses station. They were my rock during some really hard times with my husband’s health. My husband passed away a few days ago. I will never forget how they got me through those last days. I will always be thankful and feel so blessed that my husband was able to spend the last year of his life with t

If at all possible, please avoid taking your loved ones here.They do not care about their patients.They leave them in dirty diapers. When it's time for their medication, they are never given it on time. The food they provide is really unedible.Also , when a patient needs help opening their food , they do not come to help them. They show no compassion towards their patients. They constantly lie to the patient's family member. This is just some of the things that my mother had to endure while staying there. Terrible facility should either be shut down or completely re staffed with people who actually care about their patients and their jobs.

Knolls West shame on you guys! My grandmother went in after receiving treatment for an infection at St Mary’s.. before this walking and talking just fine. Now on her death bed. Her bed sores are horrendous. They leave her in soiled diapers for extended periods of time. The staff seems to not want to be bothered with any questions that the family has or has sarcastic answers. There’s never a doctor to speak to and when you ask to have them call you to get information they never do. Nurses will come in with chips and soda in hand and eating them while talking to you. My grandmother pushes her “red” button and no one comes. What a joke! Money hungry insurance scammers. If you don’t know what patient care is then don’t get in the industry.

This place is wonderful. We’ve been there almost 2 months and they have been the only ones that have been able to help. We’ve been out of the rehab that smelled horrible when you walked in this place is wonderful. Doesn’t have the smell other ones have he gets the attention medically that he supposed to. They got better care than St Marys Hospital or Desert Valley Hospital. They’re willing to talk to you and work with you, Will has been outstanding and the whole staff has been wonderful.

Report elderly abuse to your senators & or authorities. I have had family here before and items end up missing for them. Clothing, treats, tems like hard candy & chocolates and flowers. Head covers when it's cold etc. Staff stated when my grandmother was their she has no where else to go if you don't like it take her home then. My mother had no choice but to leave her their. I know it is a difficult job to take care of the sick and infirmed. But karma or if you believe in God you reap what you sow. The day will come when they will taste the same in life. I anyone who mistreats folk in your care. Give these people some last dignity before they go. Treat these people right, because your day will come I promise and you better hope to God or whatever you bow your heads to, you don't suffer as