Kinney Drugs Pharmacy

I’m new to the area and often visit drugstores, so I was hoping Kinney Drugs would become a regular stop. Unfortunately, after my experience yesterday, I won’t be returning. The cashier, Melissa, made me feel extremely unwelcome. I was dressed in sweats and noticed right away she was giving me unfriendly looks. I greeted her with a “hi” and got no response, which I initially brushed off, thinking maybe she was just shy or having a bad day. But then I saw her being warm and cheerful to other customers. Throughout my visit, she stared at me with a look that made me feel completely out of place. When I checked out and wished her a good day, she rolled her eyes and looked visibly annoyed. It was incredibly uncomfortable and disappointing. Customer service like this shouldn't be tolerated. I

Used the drive thru for my prescription. Very prompt and courteous.

PRESCRIPTION and PHARMACIST issue! My husband and I loved Kinney Drugs since they opened at the Triphammer, however, since the staff shortage, service is not the same. Lately, my prescriptions have not been filled at a timely manner as told. I've waited outside and indoors for over 45 minutes just to be helped. On Friday, January 6, 2023, I waited for almost 45 minutes to be told that they did not have my insulin in stock. Then the pharmacist told me (in front of other customers) to call other pharmacies to check if they had my insulin in their inventory. In my defense, I had already called a week prior for a refill, but they filled my prescription incorrectly. The pharmacist did not seem concerned that I was now out of insulin due to their mistake. I am done with this pharmacy! Perhaps,

Friendly staff at the front. Diversity of items available. Pharmacy staff often seem disorganized, but do their best. Convenient location.

I’ve been with this pharmacy for 3 years and every month since then, I’ve had nothing but problems going through them. You might ask why I chose to stay with them so long and that is because I myself work in retail and I understand dealing with a large amount of customers can be overwhelming and I was only seeing them once a month anyways… but the number of obstacles I’ve had to go through and excuses from the pharmacy workers just to get my medication I NEED has only increased every month. There’s a huge lack of communication between the pharmacist and the other pharmacy associates, and also the staff with the customers when it comes to their medication. I will be writing a more detailed email to cooperate about several issues I’ve had trying to pick up my medication but today was the