Jordan Jennifer M

I booked a curly cut specifically to shape my curls while keeping as much length as possible. I was clear from the start that I wasn’t looking for product recommendations or planning to buy anything — I just wanted a professional haircut tailored to my hair. I even shared that I have thinning hair due to hypothyroidism, but the stylist kept focusing on my products instead of my request. Despite being polite, calm, and very specific about my preferences, she ultimately refused to cut my hair, saying she’d “never had this experience before.” I never asked for a lecture, medical advice, or a product consultation — I simply wanted layers and length preserved. My health context, routine, and clear instructions were dismissed in favor of pushing products. I left frustrated and disappointed. Be