Johns Hopkins Pharmaquip - Baltimore

I have had good experiences with the employees of the business when it comes to taking care of my husband’s medical equipment needs and issues. Unfortunately the call system does have major issues that does not help with the experience because my husband and I are on hold for what seems for ever when trying to reach the staff but when we do finally reach staff we have a wonderful experience with the staff

Great employees. The staff is always helpful. However, the call-in system process has changed. Destroyed actually. Who is responsible for this system? I have attempted to order equipment 5 times in the past two weeks. Always put on hold and no answer. The architect of this 'new' call in center is not at all qualified.

I have used Pharmaquip at two different times for CPAP equipment. The first time 10 or so years ago, service was so poor I decided to buy my own supplies rather try to deal with inadequate service. Two years ago, a new sleep doctor insisted that I try the company again. The previous issue that had improved was that it was possible to reach a real person rather than a machine when calling for service. However, the other problems I had encountered earlier still existed. My doctor said that I should receive a new machine a week after it was ordered. A month later Pharmaquip said they had not received an order even though the doctor's office had a receipt for their message. Machine reordered, and I did receive it. Ten months later, I hadn't received a message about ordering supplies even t

Got my machine this week and tech spent over an hour showing me everything I needed to know. This morning it showed problems with the mask. I tried everything but still not registering right. I called them she answered quickly and tried her suggestions and it worked and I am ready for tonight

Needed a new cpap machine. Had to get new Rx from doctor. No problem. Two weeks later no machine delivered. Called Johns Hopkins Pharmaquip was told it was sitting there waiting to be mailed. Then was told someone had to be home to sign for it so I took off a day of work, kept looking at tracking number for time. It only said delivered by 7pm. My package was delivered to my front porch b4 10am and did not have to sign for it. It may not seem like a big deal but my time is as important as JH Pharmaquip. Someone in customer service needs to be more aware of instructions.