John and Marnie Demmer Wellness Pavilion and Dialysis Center

The therapists at this facility were truly outstanding. While recovering from a head injury, they treated me with patience, compassion, and respect, and I always felt genuinely cared for during my actual therapy sessions. Their support made a very difficult time more manageable, and I’m extremely grateful for them. However, my experience with the front desk staff was the opposite. At a time when I was already dealing with cognitive symptoms, pain, and stress from my injury, interactions at the front desk often left me feeling overwhelmed and dismissed. Communication issues and a lack of empathy added unnecessary stress to an already challenging situation. It was disheartening to experience such a contrast between the excellent clinical care and the front-office experience. The therapists

My therapist was absolutely outstanding!!!!! The front desk was horrible. I was supposed to be called back in two weeks and an entire summer went by and I was forgotten, even with me checking in twice!!!!!! They were rude and extremely unprofessional!!!!

The Dialysis center center staff does a great job.