Jerome Home & Arbor Rose

For sixty eight years I've been blessed to be healthy. A second back surgery with a set back had me at Jerome Home for thirteen days. The entire stay each staff member was empathetic, professional and motivating to my recovery and release. I'm missing some names but here's what I recall of a worthy staff: Paula, Amber, Amber's best friend, Olivia, Natasha, Daisy, Amanda, Natalia, Tammy, Bridget, Ariel, Jennifer, Tanisha, Maribel. Thank you so much for making my stay a good one. I'd recommend Jerome Home to anyone looking for staff that cares about their dignity, comfort and wellness. Sincerely, Paul Pellegrini

I don't have enough positive words to say about the care my mother recieved from the staff at Jerome Home. She started at the Atwood side and when her health deteriorated she was moved to 2E assisted living. She was there until this morning when she passed away after being on Hartford Hospice. The RNs, social worker Carmel, and CNAs are phenomenal in their care and compassion. I would like to especially thank RNs Annette and Amanda and Carmel MSW. You have forever touched my life and I am so grateful to you all for the care you provided to my mom. I know she was more than a handful so thank you for your patience and understanding. I recommend Jerome Home 100%.

I stayed at Jerome Home for two weeks of rehab following major surgery starting the day after I left the hospital, three days after surgery. I arrived by ambulance, very weak; and left much stronger. I had very good care. The people there were very nice; the nurses knowledgeable and responsive.There were a few hitches, because I had the wrong sort of apnea machine for a week and a half; and they could not understand why my blood oxygen level was low until I realized the machine was not the right kind and told them, ,but they fixed it. I also was confused about the kinds of medication and when I could ask for it; I had to call my surgeon's office for help; I just felt like a coward for asking sometimes. There was also some trouble with the office and the billing; I had Blue Cross, bu

They failed to put a gate belt on my father, after his brother told them not to move him without the belt. The aide said ”don’t tell me how to do my job”. 5 minutes later my father fell. His leg broke in two places. No gate belt was on and she could not stop the fall. She ran yelling down the hall for help while my father was lying in pain on the floor. At 90 years old, without being able to move and exercise, he died within 6 months. His pain and suffering was terrible for him and our family to watch. This place is a disgrace to rehab healthcare. They basically shortened my father’s life. Never ever called to apologize or check in to see how he was making out. They don’t care!!! Find some place else if you really care about your loved family member.

If zero was an option for a star, they would get a big fat zero. My mother had a horrible experience in the rehab. She was not able to walk. They left her for 5 to 7 hours without having her changed and they never moved her from her bed to her wheelchair in the allotted amount of time to get the pressure off her bottom. There is minimal amount of staff here very unresponsive and I’m not happy at all with the management here I would not recommend this place at all.