Jax Vision Care

My wife and I are veterans and my wife was referred here through the VA. She came here about a year ago and had a good experience. She saw Dr. Brown, got a prescription, glasses and contacts and the experience was overall positive and the staff was pleasant and helpful. Fast forward to today. She had an appointment for a new prescription, this time she saw Dr. Elizabeth Dow. She was unprofessional and a terrible reflection on this practice to say the least. From introduction, she spoke to my wife condescendingly, sort of like an unpleasantly rude Ms. Rachel. Her questions were accusatory and terse and made my wife feel very uncomfortable. It seemed very much like she was accusing her of malingering or something, suffice to say my wife has very poor vision and requires astoundingly thick gl

I have been going to JaxVision since 2019 ( I believe) and seeing Dr. Brown { GREAT SCOTT! if you know, you know} from day one. This office has been nothing but courteous to ALLpatients/customers ! The wait times have been appropriate to patient "load" in this office. I would recommend JaxVision to any and all waiting to be seen. And on a personal note, when I was seen by Dr. Brown in May of 2022 and again in November, I had gotten married on Memorial Day weekend. At my appointment in November, Dr. Browns first sentence to me that day was " How was the wedding?" ! All of the patients seen by this doctor and he remembered I had planned on getting married in May ! So think about that a minute before deciding on an ophthalmologist/optometrist.

First time at this place from the VA for a routine eye exam. The staff was friendly and pleasant. However after check-in I sat and waited 45 mins pass my apt time to be seen. I watched the tech that eventually called me sit at her desk in the back office on the phone the entire 45 minutes. Patients that come in after me were being called ahead of me. Won't be coming here again.

UPDATE 3/24/2024 I had taken a field of vision test at the specialist I was referred to (a while back) and there were no issues with the results, unlike at Jax Vision Care which prompted the referral in the first place, and neither the tech nor the doctor seemed to care. It looks like my concerns about the test being administered were valid and the outcome correlated with the experience of not having been positioned well. Had the test been administered properly or at least redone, I can't imagine that a referral to a specialist would have been needed, and therefore the additional expenses of an MRI and appointments with the specialist would not have happened. Jax Vision Care ended up costing us over $1000 due to their negligence. We will no longer be using Jax Vision Care for ophthalmolog

I have called and left several messages and no one has responded. You can’t call directly to the office, there’s a call center that takes your calls and nobody returns your calls. Been calling for days and still no response!