Jacksonville Family Dentistry

Every time I come here it has been such a joy. I’m so glad I found this office! From the moment I walked in, I was greeted with smiling faces, kindness, and professionalism at the front desk. Every hygienist I had made me feel comfortable to be in their chair. Dr. Nixon answered all my questions thoroughly and made me know I found the best place to have my oral health take care of. Everyone here seems to love their job which makes the visits always so pleasant!

Response to owner attached. My husband and I were in need of a new dental office, because ours fell out of network with our insurance. After much research and calls, we chose this practice do to their reviews. It has been a nightmare. My husband overpaid for an extraction and to add tooth to a partial. Contacted insurance company and they agree we overpaid, however this office has not refunded for overpayment. I have made many calls to this office and have only received a small refund but not what we are owed. We have cut ties with this office and are still awaiting full refund amount. I've never had any issues with this insurance company (GEHA) paying claims. They have been paid by insurance but are dragging their feet to refund overpayment. Office manager and front office have been rude

I had a frustrating and confusing experience with this dental office. I first visited for an issue with a newly installed crown from another practice. They asked me to return in a month because it was a recently installed crown. and I was suggested a full checkup at my follow-up appointment. And I said only if my insurance covers it. Meanwhile they called and confirmed that my insurance fully covers the check up. When I came back a month later, they asked me to pay a $75 deductible upfront without any prior notice. After paying, I explained to the doctor that the crown was still causing problems. The doctor proceeded with the checkup, but at the end of the visit, they gave me a treatment plan for other issues and did not address the crown problem I was there for. I am confused and unhapp

I've been with Jacksonville Family Dentistry for several years. I have always been very happy with and recommend them. When my former dentist retired and sold his practice, that new office began to feel as though doing more procedures, billing insurance, and making more money was their new path. Then Jacksonville Family Dentistry was recommended to me. It was a return to the standard I was used to; personalized care, professionalism, friendly faces. I have been with them ever since. Just yesterday I had a minor dental emergency and was able to be seen same day. This is why I recommend them, have no plans to leave their practice, and finally post this long overdue review.

Dr . McCann , is an amazing dr . He did an amazing job my tooth was bothering me for a while now . I was scared because I never had a dentist since I was little .and I am so happy I found this place customer service is amazing and they actually care to hear you out …