Intuition Optical

Nov 15, 2025 DO NOT GO HERE! My eye exam was Sept 9, 2025. I have called several times. When they do answer they put you on hold forever. If they talk to you and say they will call you back...they dont. Oct 28 I called again to see if my glasses were ready. They were so I went to get them only to be told the place where they were to be made sent back the display model I chose. Did they really even get sent out? I will call "AGAIN" tomorrow, Monday 11/17 and check to see if they are ready.

Unless you are good waiting for the better part of three months to get your glasses, you should probably avoid Intuition Optical, Dr. Roberto Molina . While Dr. Molina was great for the vision exam, we ordered our glasses from there March 21st and have yet to get them. When I went in and pushed for resolution, staff said the order couldn't be cancelled and admitted that the glasses hadn't been ordered until 5/23....a full two months after we ordered with them and a full month after we were told they would arrive. I've heard extensively about the staffing issues they have, including medical information on staff that I was surprised was being disclosed, but have gotten very little beyond bad attitude and condescending remarks from the staff regarding our need to actually get the glass we p

Horrible! Its sad I've been going since I was a kid and it was great. But recently it's Horrible. I went in, in February for new glasses. After the appointment and paying over 200$ they told me they are nearly a yr behind. If I would have known i would have never went there. And I've been trying to call for weeks, leaving messages. No return to say screw it and drive down there to find out they're closed for a week with no explanation and multiple ppl trying to get in for their glasses. After i get my new glasses.I won't be going back and we'll be looking for a new eye doctor after all these years.

WORST place to go to for eyewear. Unorganized and rude staff. Feels like they blame you for their mistakes.They don’t even abide by their own policies. They gave me the wrong prescription twice didn’t believe me till I went to las cruces and had my doctor check them each time. Waited 10 months to even get my correct pair. Something to do with them not updating their insurance policy. Thelma stated, which made the wait for my glasses even longer. There is times where they cut your lenses without cleaning the machine that ruins your lenses and that’s a set back as well. PLEASE DO YOUR SELF A FAVOR AND GO ELSEWHERE!!! Save yourself the hassle. If you do use this place just please record your interactions or save yourself receipts because it’s absolutely ridiculous and unnecessary with the p

I would give less of rating if I could.... Same issue as all the other complaints. Came in with my son in January, we still haven't gotten our glasses and keep getting the run around.. My wife went somewhere else and received her glasses in two weeks! STAY FAR AWAY FROM THIS PLACE AND SAVE YOURSELF THE HEADACHE **Update** Finally got my glasses and seems like the wrong prescription was given, as I see worse with the glasses!! Completely worthless!!! Waste of time and money. My son's glasses are still not in.... This company just steals your money, DO NOT GO!!!