InSight Eye Care

Insight is absolutely wonderful in my opinion! I have special visual needs, and insight has continually been very responsive to those needs. I feel like part of the family there, and know that they are always going to do their very best to take care of me! knowledgeable and caring, what more country you want

I just had the pleasure of speaking with the receptionist at your Appleton location, and she deserves a review all her own—what a gem! She instantly put me at ease with her kindness and reassurance. Not only did she help, but she also genuinely lifted my spirits—talk about going above and beyond. Employees like her are rare and truly make a difference. She’s a one-in-a-million!

Dr. Beers goes the extra mile to make sure that your prescription is really dialed in. She’s a great eye doctor. The front desk woman has horrible people skills and a very off-putting attitude, other members of staff are not friendly also. The front desk woman in particular is easily flustered and has seemed annoyed every time I’ve interacted with her. Tonight, after getting my prescription a month or two ago, I stopped back in to look at frames. Easily-annoyed / rude desk lady was speaking with another customer when I walked in. I walked past the front desk into the frames area and began looking at options, when another male staff member approached me and said “Hey, you know she (grumpy desk woman) was talking you when you walked in and you ignored her, that’s pretty rude wouldn’t y

I have received several eye exam's here, the doctor's have always been great. The front desk receptionist has poor customer service. Her body language suggests she's easily annoyed when being asked or providing answers to simple questions. She doesn't make me feel welcomed at all. Lost a customer.

The only reason they get one star is because of Dr. Matz. I took my son in for an exam and new frames if needed. The woman at the front desk is not very personable and seemed disinterested and ungracious. We were new to this doctor with hopes of finding a new eye doctor for our family. Our old doctor retired. We will keep looking for a doctor. My son's appointment with Dr. Matz went well and that's when the experience shifted to very negative. After my son's appointment he was directed to look at frames. He found some he liked and we tried to get the optical departments male employee to help. Not a hello, not a be right with you, nothing. We just stood there holding the frames, milling about for 15 minutes. We decided to leave and come back the next day. We arrived around 4 pm